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Privacy Policy

Last updated: 6th May 2026

1. Introduction

This Privacy Policy explains how Housefix Direct Ltd (“we”, “us”, “our”) collects, uses, and protects personal data when you use our website, create an account, or purchase goods from us. We are committed to handling personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Data Controller

Housefix Direct Ltd is the data controller responsible for your personal data.

Email: contact@housefixdirect.com

Address: Unit 7 Anderson Road, Woodford Green, IG8 8ET

3. Personal Data We Collect

a) Information you provide:

  • Full name
  • Business name and company details (where applicable)
  • Billing and delivery addresses
  • Email address and phone number
  • Account login credentials (passwords stored in encrypted form)
  • Payment and invoicing details

b) Account and transaction data:

  • Purchase and order history
  • Stored invoices and financial records
  • Account preferences and communications

c) Automatically collected data:

  • IP address
  • Browser type and version
  • Device identifiers
  • Website usage data (including pages visited, activity, and timestamps)

d) Information from third parties:

  • Limited billing or verification data from payment providers for fraud prevention

4. How We Use Your Data

We use personal data to:

  • Register and manage customer accounts
  • Process, fulfil, and deliver orders
  • Generate and retain invoices and financial records
  • Communicate regarding orders, accounts, and customer support
  • Send marketing communications where permitted by law
  • Analyse website performance and improve our services
  • Prevent fraud, misuse, and security threats
  • Comply with legal and regulatory obligations

5. Legal Bases for Processing

We rely on the following legal bases:

  • Contractual necessity – to supply goods and manage your account
  • Legal obligation – to maintain financial records and comply with tax laws
  • Legitimate interests – to operate and improve our business, maintain customer relationships, and prevent fraud
  • Consent – where required for marketing communications

6. Marketing Communications

We may send marketing communications by email where:

  • You have provided consent, or
  • You are an existing customer and we market similar products (in accordance with UK “soft opt-in” rules)

You can opt out at any time by:

7. Sharing Your Data

We may share your personal data with:

  • Delivery and logistics providers
  • Payment processors
  • Website hosting and e-commerce platform providers
  • IT and system administration providers
  • Marketing, analytics, and advertising providers
  • Professional advisers (including legal and accounting services)
  • Regulatory or law enforcement authorities where required

All third parties are required to process your data securely and in accordance with applicable law.

8. International Data Transfers

Some of our service providers are based outside the United Kingdom, including in the United States.

Where this occurs, we ensure appropriate safeguards are in place, such as UK-approved Standard Contractual Clauses or equivalent legal mechanisms, to ensure your data is protected to UK GDPR standards.

9. Data Retention

We retain personal data only as long as necessary:

  • Account and order data: for the duration of the relationship and a reasonable period thereafter
  • Financial and invoice records: typically 6 years to comply with legal obligations
  • Marketing data: until you opt out or withdraw consent
  • Website analytics data: typically up to 14 months

10. Data Security

We implement appropriate technical and organisational measures to protect personal data, including:

  • Encryption of sensitive data (including passwords)
  • Secure hosting and systems
  • Access controls and restricted permissions
  • Monitoring for security vulnerabilities

While we take reasonable steps to protect your data, no system is completely secure.

11. Your Rights

Under UK GDPR, you have the right to:

  • Access your personal data
  • Correct inaccurate or incomplete data
  • Request deletion of your data (where applicable)
  • Restrict or object to processing
  • Request transfer of your data
  • Withdraw consent at any time (for marketing)

To exercise your rights, contact: contact@housefixdirect.com

12. Cookies

We use cookies and similar technologies to:

  • Enable core website functionality (including login and checkout)
  • Analyse website performance
  • Support marketing and advertising

You can manage cookie preferences through your browser settings.

A separate Cookie Policy should be read alongside this Privacy Policy.

13. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their content or privacy practices.

14. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last updated” date.

15. Complaints

If you have concerns about how we handle your personal data, please contact us first at complaints@housefixdirect.com.

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the UK authority for data protection matters.